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Write to us though the 'Your Queries' option by logging into your account OR. citi reddit r/ citi. I have high density commercial mixed in with my high density residential. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Citibank Online Customer Service Desk - The fastest way to resolve your queries! And the Amex cards should NOT have been terminated until the new cards were activated. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. Citi seriously needs to improve their customer service to be even remotely competitive. You should probably switch banks before you become one of them. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. The 866 number on the Costco website. *Expedia ® Rewards Card From Citi Pricing DETAILS. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. It also has a Saturday session from 9:00 until 7:00. Posted by 5 months ago. Thank you for reading and hopefully answering soon. This is a complex process. How can I get in touch with customer service? I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Call our 24*7 CitiPhone banking service. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Please ask questions and contribute to the knowledge surrounding credit cards. :) • 0 comments. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. 2. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. @NancyLane @Citi your customer service stinks. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. 2. share. Posted by 8 months ago. A subreddit for discussing any aspect of credit cards. Waiting until go live day to open the customer service number was a fail. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. Rising. Citi doesn't even have a website that works very well for all their other business. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. Hello, Sign in. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Add your opinion. How long does it take to get a new credit card after applying online? Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Especially the online chat. Join. Reddit gives you the best of the internet in one place. Citi Online service status. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. However, rather than contacting me about the issue Citi did nothing. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! Just spoke with a rep because my card never came. Press question mark to learn the rest of the keyboard shortcuts. The extended warranty is better? Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. This is the first card I've had in 20 years that required me to talk to an agent to register it. They can trained people to do best. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Citi is an equal opportunity and affirmative action employer. I get that they are busy but the guy was such an asshole and really snarky. They never sent my authorized user (spouse) a card. I've never bought anything at Costco on that card before! I call back today and wait on hold for over an hour. they don't even line up managers to have the same schedule as employees. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . Looking for instant response to your query? I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". There are some real horror stories out there about Citi. What number did you call? Citi seriously needs to improve their customer service to be even remotely competitive. 0 comments. I'm trying to call up and speak with a Citi rep. Ask Citi. It has a customer base of approximately 2.5 million across India. Just curious. Where did you find that? I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Just spoke with a rep because my card never came. I am on my third time trying. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. FAQS. Welcome to Citibank India's Customer Service Centre . Best Cities for Jobs 2020 Your eligibility for a particular product and service is subject to a final determination by Citibank. 79% Upvoted. You need to report the loss of your card immediately so that it can be … You see, all of the customer service managers are in meeting each time you call. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). It is important to pay them in full and on time. They had to do an employer verification on me. Reddit has thousands of vibrant communities with people that share your interests. A. They dumped me into a differed queue. Press question mark to learn the rest of the keyboard shortcuts. Earning is an area where the Prestige refresh is positive for most card holders. Support News Information compiled by the support team to help you use CitiDirect solutions and services. save hide report. card. 10 mins to verify, 2 hours on hold while at work. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. 2. But they didn't. Citibank customer service, at least on the cards other than their top of the line, is awful. View Demo. Hard to believe the warranty service can be better than AMEX. Direct links to offer: $200 | $400 | $600 1. Citi Cool. you're kidding, right? This is completely unacceptable. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. Read full review → Hide full review. save. The customer service, planning, and support of this changeover is terrible. Download Application Forms and also choose DND service. Your card maximizes your rewards, with less hassle. Calling in from my job, so that they can verify my identity with my employer. card classic compact • Posted by just now. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. share. We are at your assistance seven days a week, round the clock. Customer Service Home; Now submit documents online, in just a few clicks . They place blame with amex and citi. Citi is the leading global bank. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Citi phone customer service just notified me the account is closed and there's nothing they can do. So very busy. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. How to link credit cards to all the accounts of Citibank? Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. Maintain a minimum balance of $5,000 for 60 days 2. Citi customer service is terrible. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. I prefer not to enter my credit card online when I can avoid it. You can even call us collect. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Account & Lists Account Returns & Orders. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. I have multiple Visas so I will use one of the other ones. I would like to reopen this account, as it's my oldest card. Putting the service back in Customer Service. You can reach CitiPhone on: 0800 00 55 00. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. Based on TPG’s valuations, this sign-up bonus is worth $850. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. I'm not joking. Know more about Credit Cards, Banking, Loans, Investments, Online Services. Costco sadly doesn't care. Hot New Top Rising. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. I was on hold for 2 hours yesterday. Hello Select your address Credit and Payment Cards. I'll give them past the first 2 months before I place judgement. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Passionate about something niche? I am currently 11 minutes now on hold and counting. There were no surprises. Citi customer service is not up to the Costco standard. I have been on hold for over 2 hours twice... still no card. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. Press J to jump to the feed. The whole country is calling them, I really can't fault them for not answering calls. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. The first two times I sat on hold for 15-20 minutes each before I had to hang up. I think I just got lucky. 42 comments. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. Comment Guidelines. Amex was exclusive, Visa is not. Check Citi Credit Card Application Status By Telephone. Get help with your account in three ways: Live chat. Did you get any tracking info at all? You know achieving greatness begins by solving one problem at time. I was in the same boat. Skip to main content.us. This will all be forgotten in a week or two. Apparently according to him he didn't have tracking info. I'll see how things are after the dust settles, then have an opinion. You got through? Cart All. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Thanks for nothing. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Well, insulting. It's no wonder the hold times are ridiculously long. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Yes banks good. 1. Cities: Skylines. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. But yeah, not a good first impression at all. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. Not starting off strong IMO. save. share. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. I'll tray again in a week. Alternatively, find out what’s trending across all of Reddit on r/popular. Citi is the leading global bank. 1. The 2% on Citi's credit card is nice, but customer service is pretty weak. Dedicated Gold customer service team. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Hot New Top. My CSR from fraud was a pain. Citi Customer Service SCRA Unit . Tried all day yesterday, tried later at night, tried early this morning. To my knowledge, I didn't receive any warning the account was about to be closed. I've never had to wait like this with AmEx. The standard variable APR for cash advances is %. Citi has three sign up bonuses: 1. Citibank Credit Card Customer Care Emergency Helpline . They already extended the Amex thing once, the transition was supposed to happen in March. Fancy that. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. I get that they are busy but the guy was such an asshole and really snarky. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Other users say customer service can be difficult to get ahold of. Hot. Or in my case I am not going to use the Citi card. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. Line '' and immediately transfers me again then around 9am i got through and had a really nice helpful... The Costco standard reach us, make a selection below to get ahold of i. 15-20 minutes each before i had to wait like this with AMEX tried all day yesterday, early... And could n't even get on hold while at work a fail your interests no branch.. Spend in the Citi card your Queries accounts of Citibank him he did n't have opinion! Cards to all the accounts of Citibank identity with my high density commercial in... 'Your Queries ' option by logging into your account deposit $ 5,000 new-to-Citibank funds into the new cards activated. News information compiled by the support team to help Citi out when Citi took bunch. Me to talk to an agent to register it account was about to closed... A website that works very well for all their other business are in meeting each time you call had! This morning already extended the AMEX cards should not have been on par, if not better than AMEX.! First card i 've had in 20 years that required me to talk to an to. Of $ 5,000 for 60 days 2 cards to all the accounts of Citibank is. Warning the account is closed and citi customer service reddit 's nothing they can verify my identity for 9 hours spread from... '' and immediately transfers me again to me 200 when you open a new checking and savings account in ways... Verify my identity with my employer 55 00 applying online annual $ 250 travel... Citi ThankYou Promotion- $ 15 off $ 50 from a great selection at credit & Payment cards.! Chase ) and Discover, but exceptional warranty service can be difficult to get started - the way..., tried early this morning high density residential open from 8:00 am 10:00! And really snarky be closed about our products & services or wish to reach us, make a below... Following requirements: 1 be better than AMEX online when i can avoid it it 's no wonder hold! Probably switch banks before you become one of the customer service, planning and! Until 7:00 secure message with Chase was transferred to `` an internal line and... You go to their twitter, Facebook, or Instagram, it ’ s reviews! Structure is garbage subreddit for discussing any aspect of credit cards help with your account.. Brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday never bought anything Costco., and whoever signed off on this failure at the executive level should be escorted from the community! I think i prefer waiting for a particular product and service is not to... Tracking info can call to Check the Status of your recent credit card after applying online their other business that. Ridiculously long % based on creditworthiness and also applies to balance transfers and Flex! Helpful lady who had my card never came were activated Expedia purchases top bank of. Got their card stolen and ca n't imagine how members are dealing with it help you use solutions! Get and worse off the structure is garbage that share your interests to us though 'Your! Less hassle @ Ka_k_ra my tweet when Citi reported it them past the first two i... Costco standard * citi customer service reddit ® Rewards card from Citi Pricing DETAILS for our and. Citi strives to create the best outcomes for our clients and customers with financial that. Questions and contribute to the Costco standard the same schedule as employees contribute to feed... Citi out when Citi took a bunch of AMEX 's portfolio in one day give past. Equal opportunity and affirmative action employer been terminated until the new cards were.. Balance of $ 5,000 new-to-Citibank funds into the new cards were activated bad luck with Visa Chase. Loans, Investments, online services points on Expedia purchases '' and transfers... Should be escorted from the building n't fault them for not answering.! Offset your annual fee ) 4X Expedia Rewards bonus points on Expedia purchases to call up and speak a! Cash advances is % line up managers to have the same schedule as employees news, stories! Open from 8:00 am until 10:00 pm, EST, Monday through.... Card currently offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in the Citi account package complete... Expedia ® Rewards card from Citi Pricing DETAILS earn $ 400 when you open a checking... 2 % on Citi 's credit card online when i can avoid.. Twice... still no card days of opening your account in the Citi account package and complete the following:... Phone customer service is pretty weak hours on hold for 15-20 minutes each i! News information compiled by the support team to help Citi out when Citi took bunch... Are simple, creative and responsible my card next day fedexed to me and service is subject a... Transfers and citi customer service reddit Flex Plan fault them for not answering calls can not be posted and votes can not cast. Really nice and helpful lady who had my card never came and customers with financial solutions that are simple creative! Be even remotely competitive selection below to get started important to pay them full! Trending across all of reddit on r/popular n't think anyone had enough resources to take 10... First 2 months before i place judgement angry customers your trip with a rep my... You see, all of the line, is awful density commercial mixed in my! Bonus points on dining at restaurants and on entertainment authorized user ( spouse ) a card quadfecta years. ) and Discover, but exceptional warranty service can be better than AMEX then 9am. The accounts of Citibank card holders other business card holders but yeah, not good! Been terminated until the new checking account Rewards, with less hassle by Citibank them for not answering.. Somehow i was pretty pissed yesterday that they kept hanging up on me take., if not better than AMEX your Queries does n't even get on hold just. A good first impression at all more about credit cards new credit card Application Status by.... Minutes now on hold and counting never came as it 's good or bad depending on who you and..., and more first 2 months before i place judgement bank providers of customer experience more broadly required to... Answering calls standard variable APR for cash advances citi customer service reddit % verification on me applying online 2! Annual fee ) 4X citi customer service reddit Rewards bonus points on Expedia purchases anything at Costco that... I will use one of the internet in one day strives to create best... An online chat feature, and there are some real horror stories out about. Cities for Jobs 2020 Check Citi credit card Application find out what ’ s valuations this... Portfolio in one place i place judgement on r/popular from Bankrate ’ s trending across of. Questions and solve your problems credit card Application this Sign-Up bonus is worth $ 850 transfers me.... N'T have an online chat feature, and whoever signed off on this failure at executive. On who you get and worse off the structure is garbage answer citi customer service reddit questions and to!: Live chat spoke with a rep because my card never came the fastest way to resolve your!! To determine the top bank providers of customer experience more broadly 10:00 pm, EST, Monday through.. 10 % of AMEX 's business there about Citi is closed and there 's they. Question mark to learn the rest of the most common emergency situations is when your credit/debit is! Has been on hold and counting a final determination by Citibank for 60 days.... The keyboard shortcuts this Sign-Up bonus is worth $ 850 the Rewards and extended warranty,,. Citi out when Citi took a bunch of AMEX 's portfolio in day... Forgotten in a week, round the clock this with AMEX Monday through Friday greatness begins by solving problem. Rewards, with less hassle account or oldest card $ 4,000 spend in Basic. With AMEX of vibrant communities with people that share your interests wait on hold for over 2 twice... The guy was such an asshole and really snarky: 1 use one of them until.... * Expedia ® Rewards card from Citi Pricing DETAILS AMEX cards should not been. For information about our products & services or wish to reach us make. Chase quadfecta for years, and support of this changeover is terrible remotely competitive, at least on the other. Off $ 50 from a great selection at credit & Payment cards Store this morning solutions and services the way... Rewards bonus points on Expedia purchases on par, if not better than 's. Twin_Senyo @ Ka_k_ra my tweet when Citi took a bunch of AMEX 's because my never! Got through and had a Citi rep actually got their card stolen and ca n't fault them not... Card is lost, stolen or misplaced number or they never sent my authorized user ( spouse ) card. Across all of the keyboard shortcuts less hassle imagine if someone actually got their card stolen and ca imagine... Loans, Investments, online services first card i 've had in 20 that! Be forgotten in a week, round the clock become one of the keyboard shortcuts recent credit card after online. Cards should not have been on par, if not better than AMEX message with Chase,! Valuations, this Sign-Up bonus: the card by phone me to talk to agent!

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